MILO
Product
The digital sales coach built for recruiters.
MILO is a sales performance platform: AI-powered coaching that builds recruiter capability, embeds better sales behaviours and lets managers coach at scale. It turns one-off training into continuous performance improvement.
The problem
Great coaching shouldn't depend on how much time a leader has.
Your best consultants don't become great by sitting through more training. They get better by practising, getting feedback and doing it again. Most recruitment businesses tell us the same three things.
Performance is inconsistent
Two consultants on the same desk, following the same process, billing wildly different numbers, and nobody can say precisely why.
New starters take too long to bill
Ramp gets measured in quarters rather than weeks. Every month a new consultant isn't billing is a month of salary against nothing.
Leaders don't have time to coach
Managers carry their own desk. Coaching is the first thing to fall out of the week, and it falls out every week.
Not generic AI
Built around your business, your people and proven coaching expertise.
MILO draws on three feeds: an established coaching framework, the customer's own playbook, and the real conversations happening on their desks. That is why its feedback sounds like your business rather than a chatbot.
How it works
Imagine if every recruiter had their own personal sales coach.
Installs on day one
No new process to adopt and no calls to remember to record. MILO runs on the machines consultants already use and detects when they are on a call.
Listens as it happens
Teams, Zoom, the dialler or the desk phone. Nothing to launch, nothing to upload, nothing to remember.
Scores every call
Each conversation is scored against the fundamentals that move placements, with every question, objection and missed opportunity tagged.
Coaches before the next dial
Specific, practical feedback the moment the phone goes down, spoken or typed, and a development plan that rewrites itself as they improve.
Live call analysis
Know exactly where every consultant stands.
Every candidate and client call is scored automatically against the competencies that actually move placements. No recordings to sit through, no spot-checking.
- Confidence, questioning and defining the need
- Objection handling and closing
- Every question, objection and missed opportunity tagged
Practice
The first hard call is never the real one.
Recruiters rehearse real scenarios against digital personas built for their market: cold business development, discovery, taking a brief, terms and fee, offer and close. They choose how hard they want it to be.
- Live voice role-play, hands-free
- Candidate and client scenarios
- New starters ramp without burning real leads
Managers
Coach the whole desk from evidence.
Managers see where each consultant stands, who is slipping and why, and which conversations to coach from this week. Team standards, goals and practice assignments live in one place.
- Skill-by-skill trend, call over call, for every consultant
- Consistent scoring across the whole team
- Reporting configured by the customer's own administrators
Trust and data
Built for conversations that are commercially sensitive.
Our own infrastructure
Speech recognition and language models run on infrastructure we operate in the United Kingdom. Call content is not sent to third-party AI providers.
Audio is not retained
Call audio is processed transiently for transcription and is not stored. Customers control whether, and from which applications, MILO records at all.
Separated by customer
Each customer's data is held in its own database. Customer content is never used to train models that serve anyone else.
Role-based access
Access follows the roles the customer configures. Managers see their own teams, and administrative actions are logged.
Encrypted throughout
Data is encrypted in transit and at rest, and integration secrets are never returned by our interfaces.
Documented
The platform's privacy policy and terms are published at ask-milo.com/privacy and ask-milo.com/terms.
Who it is for
Recruitment first. Sales teams next.
MILO was built with recruitment businesses, whose consultants sell to clients and candidates on the phone all day. The competencies, personas and call types were designed for that world, and it is where the product is deployed today.
The same approach applies to any team whose results are decided in conversations. We work with a small number of partners at a time so that each deployment gets the attention it needs.
Pricing is annual, per consultant, with volume pricing for larger businesses.
See it on a real call